Frequently Asked Questions (FAQ)

I-CAN LEARN is an initiative of the Western Cape Government’s (WCG) Department of Economic Development and Tourism, in partnership with IBM and Google, that provides digital skills courses to the public at selected Libraries and Youth Cafés across the province. In future, this will be expanded to other sites which as not operated by the WCG.

A variety of courses are aimed at beginner and intermediate levels, so it caters for a variety of skill levels and interests.

The courses are all online (internet based) and learning can happen at your own pace, in your own time, provider that the computers are available for you to use.

If you need assistance, there will also be a facilitator to help you with how to start, how to work the online systems and how to complete the courses in a manner that you have an effective and fun learning experience.

I-CAN Learn is free if you use it at government sites such as Libraries and Youth Cafes. In future, when non-government owed sites are activated, there will be a limited free model used, where the initial period of learning is free, but where you would have to pay after an initial free learning time allocation has been used.

You can get access to exciting and relevant digital skills training in a safe and supportive environment.

These skills can help you to build your CV to give you a better chance of getting a job. You can earn internationally recognised “digital badges” to prove you’ve completed certain training.

It can also assist you with business tools if you’re an entrepreneur.

If you’re already employed, it can assist you to develop skills that will make you better at your job.

It can also assist you to become a digital citizen, so you can know how to use the internet and digital skills to add value to your daily life, the lives of family members and your community in general.

I-CAN Learn does not currently have tools or systems which provides for people with special needs. This is due to the method of delivery of the learning content. However, the WCG is considering how this can be incorporated in future.

Once you have registered at the site, you can start training at any time that you wish as the training is all online and designed in a manner that you can learn at your own pace. Please check with your local I-CAN Learn site facilitator about when the computers would be available to use.

Check the I-CAN Learn website: https://i-canlearn.westerncape.gov.za, to see if there is a library or other site near you that offers the service. Once you have registered at a local site, the I-CAN Learn site facilitator will assist you to access the online training.

You can create a user name and password of your choice.

Ask the I-CAN Learn site facilitator to assist you if needed.

Important: REMEMBER your user name and password, and if necessary, write it down and store it in a safe place. It can sometimes be difficult to change it once you’ve forgotten it.

Send an email with your suggestions to dedat.iclsupport@westerncape.gov.za. You can also share it with your local I-CAN Learn site facilitator.

Send an email to: dedat.iclsupport@westerncape.gov.za

Ask your local I-CAN Learn site facilitator for assistance.

The course should continue from where you left off. Please always remember to log off when you’re completed to save your last work sessions.

Send an email with your suggestions to dedat.iclsupport@westerncape.gov.za You can also share it with your I-CAN Learn site facilitator.

Yes, I-CAN LEARN is accessible from a smartphone, but you need to be connected to a network, i.e. you need a stable internet connection via 3G (or similar), a wi-fi hotspot, ADSL or fibre.

It is however strongly recommended that you do the I-CAN Learn training at an official I-CAN Learn site.

Ask your I-CAN Learn site facilitator for assistance. You could also e-mail the I-CAN Learn helpdesk at dedat.iclsupport@westerncape.gov.za

I-CAN LEARN supports the following browsers:

Desktop:

• Chrome
• Firefox
• Safari
• Edge
• Internet Explorer 11 and above

Mobile:

• MobileSafari
• Google Chrome

The following browsers are NOT supported:

• Internet Explorer 10 and below
• Safari 7 and below

This should not be a problem as the sites where you can access I-CAN Learn would all have the correct versions to run the online training.

Ask your I-CAN Learn site facilitator for assistance. You can also check whether all your registration details have been captured correctly and follow and prompts (instructions) which may appear on your screen.